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Customer Service Coordinators do not often transition into Operations Manager roles. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns. A customer service coordinator must be an excellent oral and written communicator and must be able to efficiently use standard computer software.
Promote rewards programs and casino brand to current and potential clients. Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures. The customer service coordinator also works with training staff so that staff members stay abreast of new services and products offered by the business.
Looking for job listings? Designed specialized spreadsheets that enabled more personalized contact with customers via sales calls. The customer service coordinator often communicates with the customer over the phone or through email.
Attracted loyal customer base from outside regional markets and competitor casinos. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services.
Drag job titles to investigate a particular path and click on a link to see where particular career can lead. Most casinos select resumes displaying a high school or general education diploma.
For most customer service coordinator positions, a high school diploma or equivalent is required. Customer Service Coordinators seem to wield many skills on the job.
Based on our selection of sample resumes, essential qualifications for this job are work experience in a casino, courtesy, sales orientation, excellent communication and interpersonal skills, teamwork and computer literacy.
On top of dealing directly with customers, the customer service coordinator works with a variety of supervisors and members of management to optimize customer care. Pay Difference by Location. Develop and execute promotions and events to increase revenue. Skills that seem to negatively impact pay include Inside Sales.
Increased overall departmental productivity by creating analytical tools for more efficient use of Salesforce software and client contact procedures. Identify new clients via referrals and personal contact on gaming floor.
They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer.
The coordinator also works to alleviate customer complaints and processes customer orders for products and services.